The good thing about this cattery is it's spotlessly clean and the cabins are really spacious. The cats have lovely views of the countryside. The lady who looks after the cats is really kind, caring and professional - she is clearly a cat lover. However, what would put me off ever returning here again is the extremely rude and arrogant owner. She spoke to my partner in a very insulting manner and had no interest in making us feel at ease. As a first time customer, I was shocked and appalled by the way this woman behaved towards us. I do not believe that the owner of this cattery is a cat lover, she just sees them as business and nothing more. This is evident by her two dogs that greet you in the office - hardly a welcoming environment for cats! If this was the only cattery I had to choose from (luckily it's not), I would rather never go on holiday again.
Great place and the owner clearly loves cats. Used them for years. Sadly my old cat Charlie died last year and I haven't the need to use anymore. But thoroughly recommend
Harpenden Cat Hotel is a UK Veterinary Care based in Harpenden, East of England. Harpenden Cat Hotel is located at 2 Ayres End Ln, Harpenden AL5 1AN, UK.
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